Alice Labs PTE provides a “Conversation Cloud” that allows our Customers to store, manipulate, analyze and transfer messages between their business systems and their customers on a variety of Alice Labs PTE-provided and third party messaging channels (the “Service”). Alice Labs PTE is committed to the protection of Personal Data, including data that we use for our own purposes, and that we maintain on behalf of our Customers.
As a matter of practice, Alice Labs PTE does not disclose, trade, rent, sell or otherwise transfer Personal Data, except as set out in this policy. We may transfer or disclose Personal Data as follows: Service Provider Arrangements.We may transfer (or otherwise make available) Personal Data to third parties who process it on our behalf for the purposes noted above. These third parties may access, process or store personal data in the course of providing these services, but based on our instructions only. As of the date hereof, these third party providers include technical operations such as database monitoring, data storage and hosting services and customer support software tools. Changes to our Business Structure.Alice Labs PTE may share or disclose data if we engage in a merger, acquisition, bankruptcy, dissolution, reorganization, sale of some or all of Alice Labs PTE’s assets, financing, acquisition of all or a portion of our business, a similar transaction or proceeding, or steps in contemplation of such activities (e.g. due diligence). Compliance with Laws.Alice Labs PTE and our Canadian, US, and other Service Providers may share or disclose Personal Data to comply with legal or regulatory requirements and to respond to lawful requests, court orders and legal process. Enforcing Our Rights, Preventing Fraud, and Safety.Alice Labs PTE may share or disclose data to protect and defend the rights, property, or safety of us or third parties, including enforcing contracts or policies, or in connection with investigation and preventing fraud.
Access and Correction of Personal Data If we receive a request from an individual to access or update Personal Data we have collected on behalf of a particular Customer, we will direct that individual to the relevant Customer. We will assist our Customers wherever possible in responding to individual access requests. If you submit Personal Data via our Website or otherwise provide us with your Personal Data, you may request access, updating or correction of your Personal Data by submitting a written request to us. We may request certain Personal Data for the purposes of verifying your identity.
Alice Labs PTE takes security seriously. We take various steps to protect information you provide to us from loss, misuse, and unauthorized access or disclosure. These steps take into account the sensitivity of the information we collect, process and store, and the current state of technology. To learn more about current practices and policies regarding security and confidentiality of Personal Data and other information, please see our Security Practices; we keep that document updated as these practices evolve over time.