Increase transparency with clients using messaging bots. They will answer common queries about delivery status and where their documents are and/or estimated delivery times.
Bringing the flight experience to clients
Make automated updates which will be sent to clients on channels they prefer, not which is easier. These include content updates, notifications, holiday offers, flight discount alerts etc. Clients can ask for updates as well.
Clients shall know when a package has arrived or has been delivered while they are away, which shall be sent on the messaging platforms they prefer to use like Viber, Messenger and much more!