Increase transparency with customers using messaging bots. They will answer common queries about delivery status and where orders are and/or estimated delivery time.
Bringing the shopping experience closer to home
Make automated order updates which will be sent to customers on channels they prefer, not which is easier. These include content updates, notifications, offers, restock alerts etc. Customers can ask for updates as well.
Customers shall know when a package has arrived or has been delivered while they are away. On the messaging platforms they prefer to use like Viber, Messenger and much more!