Are chat bots a waste of money?

  • ifran
  • May 17, 2020
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Chatbots

Are chat bots a waste of money?

Yes yes, I save time and expenses. I have heard it all! But are chat bots truly worth my time?


Simple answer is…Yes.


Chat bots like Alice, which are powered by Artificial Intelligence, brings more benefits than you can imagine! Let us walk you through it.


1. Complete Control Over Customer Experience

With a pre-determined process to lead a customer to your services, there is a minimal chance any particular customer would be left unsatisfied. It allows customers to find the solution to their problems, as you choose to guide them. In other words, no human error can affect you with wrong responses or misinformation.


2. Always On, Everywhere

Someone knocking at 4am? Keep sleeping. Alice will handle the query for you. Zero queries will go unanswered, regardless of which platform the query came on.


3. All Platforms In One Screen

Facebook Feed. Messenger. Viber. All knocking at once? It can drive anyone crazy. Our web applications help you with that, bringing in all queries to one dashboard where you can manage them. Specially in those rare cases when the chat bot can’t.


4. Myth Busting

Chat bots can’t respond when people write in informal language! That’s where you will fall. Quite the opposite really. With our multiple language support and NLP (Natural Language Processing) tools, Alice can understand what your customers mean.


5. Now the basics

Employee costs and headaches are reduced to rubble. Alice will automatically reply to the many queries of your clients through all social media and digital channels. This will save you time and money as you can focus your resources in other vital departments of your business or organization.


Other Benefits?

Engage your clients in multiple languages Bangla, English, Bahasa and Burmese.

1. Does customer acquisition and Lead generation

2. Helps in promotion and Marketing

3. Increase sales through online channels like messaging applications and social media

4. Replies to all customer queries almost instantly

5. Helps in carrying out campaigns and surveys


Get Alice

Chatbots are not only used by small to medium size business but also many conglomerates and multinationals. The reason is the same, they reduce overall costs, increase sales and revenue, and makes customer service a priority.


So why look for the right solution when it comes to customer service?

Contact us today. To know more details, visit www.getalice.ai