Automate 30% of your e-commerce Support & Sales
Alice is the Ecommerce Customer Support Platform that helps you increase sales, reduce support cost and provide best customer experience.
No credit card needed - instant setup - 14 days free trial
Are you providing your customers the support they need?
Without Alice, your ecommerce store is just another store.
Customer gets frustrated
78 percent of customers become frustrated because they need to reiterate the same information to multiple employees of a company or through multiple channels.
You lose sales opportunity
According to McKinsey, 75 percent of online shoppers expect help within five minutes. And if they can’t get their questions answered quickly, they will go somewhere else.
Your cost increases over time
With more customers and opportunities, you need more people to sell & support.
With Alice, Your e-commerce store can grow beyond the limit!
We rely on Alice’s super flexible and advanced platform which ensures that different Unilever brands can engage with the consumers and understand their behavior.
Leaders use Alice to provide the best customer support to their end consumers.
Read the case studiesIs your support team selling enough?
Get qualified leads for your support team through automation. Generate leads from website and social media. Chatbot generates and qualifies leads for your team to focus more on conversion.
Understand user preference and recommend products likewise. See previous orders, viewed products, products in cart and sell more through up selling and cross selling.
Follow up automatically to convert more enquirer to paid customers. Customers need a little push. Your support team might forget to handle a huge number of customers. Let Alice follow up with your customers to convert them.
Is your support team efficient enough?
Features to increase efficiency: Chatbots, macros, actions, quick replies help your support team to double their productivity and efficiency.
Don’t juggle between softwares. All of your solutions bundled together, into one window. Handle support queries from different channels into one single place.
Connect with your ecommerce store. Don’t need to go and check your store every time you need to take an action. Create an order, initiate a refund, check your inventory - directly from Alice. Integrates with WooCommerce, Shopify and all your favourite e-commerce stores.
Are your customers not loving your brand?
Understand priority and answer quickly through Alice. Provide the first level support through Alice powered chatbot instantly.
Happy customers will tell as many as six people about their positive experience. Provide personalised experience to convert window visitors into happy customers. Let your brand grow with positive reviews and referrals.
As customers need to reiterate the same information to multiple employees of a company or through multiple channels, they become frustrated. Alice keeps all data into one single place making it easier for anyone to provide the best support.
It only takes 3 minutes to automate 30% of your customer support!
-
Connect your Channels
Connect all our messaging and digital channels.
-
Connect your E-Commerce Store
Connect your e-commerce backend to streamline all data into one place.
-
Create Automation Rule
Create automation rules and sequences to provide first level support.
Uplift your e-commerce store, today!
Let our team help you to set everything up. You will be in good hands.
Book a DemoRead our latest media coverages
We are getting featured in the media for all the good reasons!
